Refund Policy

What you are buying

You buy credits: 1 credit = 1 translated page. Credits do not expire and are added to your account at the moment of purchase. "Using" a credit means spending it on a translation job.

Unused credits

If you have used none of the credits from a purchase, you get a full refund, no questions asked, within 14 days of that purchase. If you have used part of the pack, you may request a refund of the amount corresponding to the unused credits; we assess such requests in good faith and give you the outcome in writing with our reasoning. You can also write after 14 days: because credits do not expire a refund is usually unnecessary, but we will consider requests for unused credits from anyone who wants to close their account.

Service already delivered

Translation jobs that ran and completed on a credit count as digital service delivered and are not refundable. Where a job fails (does not complete), the credits reserved for it are returned to your account in full automatically — you do not need to write to us. If you are unhappy with the quality of a translation, write anyway: automatic translation is imperfect, and where we see a clear malfunction we refund the credits it consumed.

Right of withdrawal (EU/EEA consumers)

For digital content and services you have, as a rule, a 14-day right of withdrawal. Under EU consumer law, if you expressly request that performance begin before that period ends and acknowledge that you thereby lose your right of withdrawal, that right is lost to the extent the service has been performed. In practice this means: the moment you spend any of your credits on a translation, you lose the right of withdrawal for the credits spent, while the right of withdrawal for unused credits continues for the full 14 days.

That consent and that consequence are shown to you clearly at the payment step, before the purchase, and nothing is charged until you have agreed — so losing the right of withdrawal is never a surprise. The corresponding rights of consumers in Türkiye under the Distance Contracts Regulation are equally reserved.

How to request a refund

Write to destek@translateyourpdf.com with your order reference (the number on the receipt Paddle sent you); we answer within 5 business days. Refunds go back through Paddle to the method you paid with and can take a few business days depending on your bank. You do not have to give a reason.